FAQs

1. Where do you source your coffee beans?

We source our coffee beans from small, sustainable farms around the world, focusing on quality and ethical practices. Our beans are primarily sourced from regions like Latin America, Africa, and Southeast Asia.

2. What makes Elias Coffee Roasters unique?

At Elias Coffee Roasters, we focus on roasting small batches to ensure the highest quality and freshest coffee possible. We’re passionate about providing a unique coffee experience, from bean selection to roasting, with every bag tailored for optimum flavor.

3. How do you roast your coffee?

We use a craft roasting process to bring out the best flavor notes in each batch. Each roast is carefully monitored, ensuring that we highlight the unique characteristics of each origin.

4. How should I store my coffee?

To keep your coffee fresh, we recommend storing it in an airtight container in a cool, dark place. Avoid storing it in the refrigerator or freezer, as moisture can affect the flavor.

5. Can I return or exchange my coffee?

Due to the nature of our product, we cannot accept returns on coffee once it has been opened. However, if there is an issue with your order, please reach out to us at [email protected] and we’ll do our best to resolve it.

6. How long does shipping take?

We roast your coffee to order, so shipping typically takes 3-5 business days. You’ll receive a confirmation email with tracking details once your order ships.

7. How can I contact you?

You can reach us via email at [email protected] or use the contact form on our website. We’re here to answer any questions you may have!